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Terms & Conditions

Last Updated: 12 December 2025

Welcome to Offshore WP, a global offshore WordPress development company. By accessing our website or hiring our services, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. Introduction

These Terms & Conditions govern:

  • Your use of the Offshore WP website
  • Your engagement with our offshore WordPress services
  • Communication, payments, deliverables, support, and limitations

By working with us, you confirm that you understand and accept these terms.

2. Definitions

“Company,” “We,” “Our,” “Us” refers to Offshore WP.
 “Client,” “You,” “Your” refers to the person or company using our services.
 “Services” include WordPress development, design, maintenance, SEO, WooCommerce development, integration, analytics, and related technical support.

3. Services Offered

Offshore WP provides the following services:

  • Offshore WordPress Development
  • Theme Development & Customization
  • Plugin Development & Modification
  • WooCommerce Development
  • UI/UX Design
  • WordPress Maintenance & Support
  • Performance & Security Optimization
  • Third-Party Integrations
  • SEO & Marketing Setup
  • Analytics & Tracking Setup
  • Headless WordPress
  • Migration & Hosting Support

4. Project Requirements

Before the project begins, the client must provide:

  • Clear project requirements
  • Access credentials (WordPress, hosting, FTP, APIs, etc.)
  • Design files (Figma, PSD, etc.—if applicable)
  • Content, branding, and necessary materials

5. Pricing & Payments

Pricing may be:

  • Hourly
  • Part-time / Full-time
  • Fixed-price
  • Dedicated offshore team model

5.1 Payment Terms

  • For fixed-price projects: 50% upfront, 50% upon completion (unless otherwise agreed).
  • For hourly/monthly contracts: invoices are due immediately upon issue.
  • Payments must be made via approved methods (bank transfer, PayPal, Wise, Stripe, etc.).

5.2 Late Payments

Late payments may result in:

  • Project delays
  • Suspension of services
  • Removal of site access or deliverables until dues are paid

6. Refund & Cancellation Policy

6.1 Refund Policy

Refunds are not provided for:

  • Hours already worked
  • Services delivered
  • Digital assets, code, or designs already created

A refund may only be issued if:

  • No work has started
  • No developer has been assigned

The project is canceled within 24 hours of payment

6.2 Cancellation

Clients may cancel a project by providing written notice.

Offshore WP may cancel service if:

  • The client violates these terms
  • Payments are not made
  • The project demands illegal, unethical, or harmful content

7. Deliverables & Timelines

We provide estimated timelines based on your project scope.

Timelines may be affected by:

  • Delayed feedback
  • Requirement changes
  • Technical issues outside our control
  • Third-party services (hosting, plugins, APIs)

We are not responsible for delays caused by external tools, server issues, or plugin conflicts introduced by the client or third-party developers.

8. Revisions Policy

Revisions included depend on the project agreement.

Clients must request revisions within:

  • 7–14 days after delivery (unless otherwise agreed)

Additional revisions outside the scope may incur extra charges.

9. Confidentiality & Security

We maintain strict confidentiality of:

  • Website login credentials
  • Business information
  • Project documents
  • Code and design assets

Clients are responsible for ensuring temporary credentials or secure access permissions.

We are not liable for issues caused by:

  • Non-secure hosting
  • Client misuse of credentials
  • Third-party plugin vulnerabilities

10. Intellectual Property Rights

10.1 Ownership

Upon full payment, the client owns:

  • Website code
  • Themes & plugins developed
  • Design files
  • Content created specifically for the project

10.2 Third-Party Assets

Third-party items remain the property of their respective owners, including:

  • Premium themes
  • Premium plugins
  • API tools
  • Stock images

11. Client Responsibilities

The client agrees to:

  • Provide accurate project instructions
  • Respond within reasonable timeframes
  • Supply required content or access
  • Approve deliverables promptly
  • Maintain licenses for premium products

12. Limitation of Liability

Offshore WP is not responsible for:

  • Loss of data
  • Server failures
  • Hosting issues
  • Malware from client-installed plugins
  • SEO ranking drops
  • Third-party tool failures
  • Business losses due to downtime

13. No Guarantee Clause

We do NOT guarantee:

  • #1 SEO rankings
  • Exact timeline delivery affected by third parties
  • Specific performance results
  • Revenue increases

We guarantee we will deliver agreed-upon services using industry best practices.

14. Support & Maintenance

Support is available via:

  • Email
  • Project management tools
  • Chat/communication platforms

24/7 support applies only to clients under a maintenance or dedicated team plan.

15. Termination of Service

We may terminate service immediately if:

  • The client is abusive or unprofessional
  • Illegal or unethical project requests are made
  • Payments are overdue
  • Repeated violation of terms occurs

After termination, access to ongoing work may be restricted.

16. Updates to Terms

We may update this Terms & Conditions page at any time.  Changes take effect immediately upon being posted.

18. Contact Information

For any questions regarding these Terms & Conditions, contact us at:

Offshore WP – Offshore WordPress Development Company
Email:info@offshorewp.com
Website: https://offshorewp.com/